ATO selects KINSHIP digital to deliver social media customer engagement management, publishing & listening platform

NEWS RELEASE - Melbourne, Australia - KINSHIP digital, a leading provider of digital media management and open-source intelligence (OSINT) solutions, is proud to announce that it has been selected to provide the Australian Taxation Office (ATO) with a social media customer engagement management, publishing and listening platform.

KINSHIP digital will work closely with the ATO’s social media team to ensure a seamless transition to the new platform, with no impact to the client experience or to business-as-usual social media work. The platform will include initial system integration, configuration, and ongoing management services.

"We are thrilled to be able to support the ATO to enhance their social media presence," said Caitlin Green, CEO of KINSHIP digital. "Our platform will help the ATO connect with key audiences, while reporting on, moderating, and analysing their social media interactions in real-time."

KINSHIP digital's platform is known for its robust features, ease of use, and scalability. The company has a proven track record of helping government agencies including Defence Australia, City of Sydney, the Department of Home Affairs, and Transport for NSW manage their digital presence and engage with their audiences effectively.

"This is a major milestone for KINSHIP digital and we are excited to bring our expertise and innovative solutions to the ATO," added Caitlin Green. "We are confident that our platform will help the ATO meet its goals and deliver a world-class digital media experience to its clients."

KINSHIP digital will lead a gradual transition to the new platform in a phased approach, whilst training staff and outsourced contractors in the new technology.

About KINSHIP digital:

KINSHIP digital is a leading provider of digital media management and open-source intelligence (OSINT) solutions, helping government agencies and organizations of all sizes to effectively manage their digital media presence and engage with their audiences. The company's platform offers a range of features, including social media engagement, publishing, and listening, as well as analytics and reporting. With a focus on innovation, ease of use, and customer satisfaction, KINSHIP digital is committed to helping its clients achieve their social media goals.

About the Australian Taxation Office:

The Australian Taxation Office (ATO) is the principal revenue collection agency of the Australian government. The ATO’s role is to effectively manage and shape the tax and superannuation systems that support and fund services for Australians.  The ATO's social media channels are an integral part of its customer service, community engagement, and help and support resources, and is a key front line in its end-to-end user experience.

Caitlin Green, CEO of KINSHIP digital