Professional Services Consultant (Canberra, ACT)
Who we are –
KINSHIP digital is a public sector-specialised digital services provider that empowers citizen- centric organisations. We emphasise unlocking the power of data to future-proof next-gen citizen services.
Our mission is to deliver best-in-class digital services and support by leveraging our expertise, market-leading technology, and a deep understanding of the unique challenges within the public sector.
Our company values – do these align with you?
Trust
Partnership
Passion
Recognise and reward
Job Summary –
KINSHIP digital is looking for a highly professional and confident individual to join our ever - expanding client delivery team.
You are pragmatic and results focused and act calmly and mindfully under pressure. You will be comfortable working both autonomously and as part of a team, facilitating others to ensure we are delivering to our valued client.
Day-to-day activities include but are not limited to:
Complete day-to-day requests from clients on their technology solutions.
Identify gaps and opportunities with our clients and deliver results through our services.
Understanding our clients’ business use cases and problem solving for our clients’ needs.
Serve as a trusted advisor and advocate for our clients’ success through providing ongoing support and guidance.
Ensure that all clients are equipped with updated knowledge about their technology solutions and system upgrades.
Assist customer success in providing insight to client health and growing existing accounts.
Work collaboratively with our Customer Success team to ensure optimal client service and delivery on tasks.
Engage directly with clients to understand their needs, preferences, and expectations to develop strong rapport and trust.
Conduct client-facing meetings, presentations, and workshops to discuss project progress, gather feedback, and align on next steps.
Collaborate closely with clients to co-create project plans, timelines, and deliverables, ensuring alignment with their strategic objectives.
Lead client workshops and training sessions to demonstrate product features, potential new use case opportunities, gather requirements, and facilitate user adoption.
Actively listen to client feedback and proactively identify opportunities to enhance clients experience and exceed expectations.
Prepare and deliver compelling presentations, reports, and proposals to showcase project deliverables, highlight the value that can be delivered, and secure ongoing relationships with clients.
In-person presentations, training and workshops with clients.
What you bring to the team?
2+ years of experience in a customer facing role delivering technology solutions (highly desirable).
Your work reflects your passion and pride, and you're great at simplifying concepts to make them accessible to all stakeholders.
Demonstrated experience and a passion for customer experience technology, big data, and emerging technologies, often thinking strategically to align these technologies with broader objectives.
A customer-centric approach. Your empathetic nature helps you understand and meet client needs, and you're not afraid to speak up to ensure these needs are prioritised.
A team player, you excel in collaborating both internally and with clients.
A can-do attitude to approaching issues. Your self-awareness and ability to handle fast-paced environments while keeping customers happy are key.
Strong verbal and written communications skills, aiding in clear articulation and persuasive presentation delivery.
Strong organisation skills that shine in fast-paced environments. You're a self-starter who solves problems efficiently.
Strategic thinking skills, understanding the importance of aligning project activities with broader strategic objectives.
Fluency in social media platforms and experience with social media management software is preferred. Knowledge of third-party social/advertising technology and tracking partners like Google Analytics is highly desirable.