Open-Source Intelligence
There are now over 4.6 billion people using social media and driving discussion. With citizens now in control of the conversation, we empower organisations to understand publicly available unstructured data and take action across communications, crisis management, and service design.
Data-Driven Communications
Marketers need to have the right strategies and tools to plan and produce stories that drive engagement and build trust with audiences. We provide solutions and processes for organisations to grow their reputations and take action across the entire communications lifecycle.
Digital Contact Centres
Organisations now need to serve citizens on their channel of choice, which requires a new approach to customer care. We enable organisations to divert traffic from traditional channels into modern channels like social media, live chat, and messaging, reducing their cost of service.