Department of Employment and Workplace Relations Partners with KINSHIP digital to provide social media customer engagement management, publishing & listening platform
Canberra, Australia – 1 November, 2023 – KINSHIP digital, a leading provider of digital media management and open-source intelligence (OSINT) solutions, is pleased to announce that it has been appointed by the Department of Employment and Workplace Relations to provide the organisation with a cutting-edge customer engagement, publishing, and insights platform.
The partnership will see KINSHIP digital working with the Department of Employment and Workplace Relations’ Communication and Media Branch to ensure a seamless transition to the Unified-Citizen Experience Management (CXM) platform Sprinklr. KINSHIP digital will configure the platform to meet the agency's unique needs, incorporating KINSHIP’s public sector best practices obtained through extensive industry expertise and experience.
KINSHIP digital's platform partner, Sprinklr, is known for its robust feature set, user-friendly interface, scalability, and market-leading artificial intelligence capabilities. With a proven track record of delivery in the public sector through collaborations with agencies including Defence Australia, Australian Taxation Office, City of Sydney, the Department of Home Affairs, and Transport for NSW, KINSHIP digital is well-positioned to empower the Department of Employment and Workplace Relations to effectively manage its digital presence and engage with its audiences.
"This collaboration marks a significant milestone for KINSHIP digital. We are excited to leverage our expertise and innovative solutions to drive Department of Employment and Workplace Relations toward its objectives and ultimately unlocking the power of data to future-proof the Department of Employment and Workplace Relations next-gen citizen services" said Kim James, Chief Customer Officer of KINSHIP digital.
About Department of Employment and Workplace Relations:
In the midst of fast-paced social, economic and global changes, Department of Employment and Workplace Relations focuses on equipping Australians who are starting, advancing or changing their career with the relevant skills, knowledge and experience to gain or regain employment. The agency works actively to fill skill gaps to support Australia's economic growth by identifying industries with skill shortages, including in emerging industries fundamental to the prosperity of individuals, businesses, and our nation.
About KINSHIP digital:
KINSHIP digital is a public sector-specialised digital services provider that empowers citizencentric organisations. KINSHIP digital emphasises unlocking the power of data to future-proof next-gen citizen services. The company’s mission is to deliver best-in-class digital services and support by leveraging their expertise, market-leading technology, and a deep understanding of the unique challenges within the public sector.