ROUNDTABLE
Using Voice of the Customer to Power Government Engagement
EVENT OVERVIEW
Join us on the 18th of November, Tuesday, 9:00 am – 2:00 pm, for a Roundtable on Using Voice of the Customer to Power Government Engagement.
Explore how government teams can turn citizen feedback into actionable insight — strengthening collaboration, improving communication, and building greater public trust through evidence-based engagement.
WHY ATTEND?
Learn how to move from “message-out” to “insight-in.”
Discover how Voice of the Citizen and CX data can shape campaigns, refine messaging, and connect teams through shared insights.
Walk away with practical steps to embed citizen feedback into your communication planning — helping your agency engage earlier, respond smarter, and deliver outcomes that truly resonate.
WHAT’S ON?
9:00 AM
REGISTRATION & LIGHT REFRESHMENT
WELCOME ADDRESS
Set the scene for evidence-based VOC-driven government engagement and align participants with event objectives.
9:30 AM
KEY NOTE: From Data to Dialogue — Leveraging Real-Time Feedback
How government can move from reacting to issues to acting with foresight — embedding citizen feedback into everyday work across teams.
9:40 AM
FIRESIDE CHAT: Defining & Tracking VOC Impact on Public Trust
Explore how one agency turned fragmented insights into an integrated, data-driven approach that strengthened both decision-making and trust.
10:10 AM
BREAKOUT 1: Harnessing Existing Insight Capabilities
Identify current strengths in VOC/CX/communications data integration and the opportunities to deepen them.
10:40 AM
MORNING TEA BREAK
11:20 AM
BREAKOUT 2: Measuring Success in Unified Government Engagement
Map aspirations (outcomes we want citizens to experience) and results (the shared measures that evidence impact).
11:40 AM
Q & A + WRAP-UP
12:10 PM
LUNCH & NETWORKING
12:30 PM
REGISTER NOW
Don’t miss this opportunity to connect with peers, share insights, and discover how Voice of the Customer data can help your team move from reactive messaging to evidence-based, citizen-led engagement.
DATE & TIME
18 NOVEMBER 2025 (TUESDAY), 9:00 AM - 2:00 PM
LOCATION
THE MARION
Barine Drive, Regatta Point, Commonwealth Park, ACT, 2600