ROUNDTABLE

Using Voice of the Customer to Power Government Engagement

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EVENT OVERVIEW

Join us on the 18th of November, Tuesday, 9:00 am – 1:00 pm, for a Roundtable on Using Voice of the Customer to Power Government Engagement.

Explore how government teams can turn citizen feedback into actionable insight — strengthening collaboration, improving communication, and building greater public trust through evidence-based engagement.

WHY ATTEND?

Government communication is evolving from reactive messaging to evidence-based, citizen-centred engagement. Join this roundtable to explore how policy, service delivery, and communication teams can work together to use real-time citizen insights to shape strategy, guide messaging, and build trust. Discover practical ways to turn data into dialogue — helping government listen, respond, and engage with greater impact.

WHAT’S ON?

9:00 AM

REGISTRATION & LIGHT REFRESHMENT

WELCOME ADDRESS

Set the scene for evidence-based VOC-driven government engagement and align participants with event objectives. 

9:30 AM

Data that Speaks: Building Insight Across Government

[FIRESIDE CHAT] A conversation on how shared data and collaboration across government can turn complex information into clearer decisions, stronger communication, and better outcomes for citizens.

9:40 AM

Building Trust with Citizens: The Why

[FIRESIDE CHAT] How Australian public services can leverage VOC to close feedback gaps, design for inclusion, and turn citizen insights into visible service improvements that strengthen public trust. 

10:10 AM

BREAKOUT 1: Harnessing Existing Insight Capabilities

Identify current strengths in VOC/CX/communications data integration and the opportunities to deepen them. 

10:40 AM

MORNING TEA BREAK

11:00 AM

BREAKOUT 2: Measuring Success in Unified Government Engagement

Map aspirations (outcomes we want citizens to experience) and results (the shared measures that evidence impact). 

11:40 AM

Q & A + WRAP-UP

12:10 PM

LUNCH & NETWORKING

12:30 PM

REGISTER NOW

Don’t miss this opportunity to connect with peers, share insights, and discover how Voice of the Customer data can help your team move from reactive messaging to evidence-based, citizen-led engagement.

DATE & TIME

18 NOVEMBER 2025 (TUESDAY), 9:00 AM - 1:00 PM

LOCATION

THE MARION

Barine Drive, Regatta Point, Commonwealth Park, ACT, 2600