Is your social media management tool taking up more time than it’s saving?
Let us help you with that.
KINSHIP Digital helps APS teams move from publishing → performing with expert configuration, governance, and reporting.
Trusted by 200+ agencies including the Australian Tax Office, Defence Australia, the Department of Home Affairs, and more.
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Trusted by 200+ agencies including the Australian Tax Office, Defence Australia, the Department of Home Affairs, and more. ---
Get the full value of your social data
Most platforms promise efficiency. But before they save you time, they demand it — configuration, dashboard set‑up, workflow customisation, account connections, and repeated onboarding.
KINSHIP works as an extension of your team to remove this friction.
We bring together strategy, governance, and technology so your platform actually delivers value — without the admin burden.
The result:
Less time implementing
More time turning insights into action
How We Work With You
KINSHIP partners with Sprinklr, an all‑in‑one CX and analytics platform with advanced social media management, listening, and customer engagement capabilities.
Whether you need advisory support, end-to-end implementation, or ongoing managed services, we help you unlock the full value of your social data — and embed that capability into your team.
Our Services
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Social media audits to identify performance gaps, inefficiencies, and opportunities for improvement
Benchmarking of communications performance, processes, and governance against best practice
Alignment of comms strategy with broader organisational goals
Executive-level performance frameworks
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Setup and configuration of customised workflows across content planning, approval, and publishing
Insight-driven community moderation – surfacing high-risk and high-impact inbound messages and supporting moderators with triage and response tools
Role-based enablement for content creators, approvers, and reporting leads
Dashboard development aligned to audience engagement, conversion, or public behaviour change
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Platform support for content workflows, publishing governance, and user enablement
Ongoing performance reviews with recommendations to optimise channel use and engagement strategy
Governance maintenance – including workflow updates, access control, and audit trail management
Scheduling alignment and platform readiness for priority campaigns or time-sensitive communications
CUSTOMER STORIES
Explore a better way forward.
Tell us about what you’re trying to achieve with your communications strategy in 2026, and we’ll be in touch within 24 hours to start planning your solution.
Drop your details below and we’ll be in touch
2025
STATE OF SOCIAL MEDIA REPORT
FOR AUSTRALIAN GOVERNMENT ORGANISATIONS
WHAT’S INSIDE:
✨ AusGov Benchmark data across LinkedIn, Facebook, Instagram, and X, with breakdowns of engagement, reach, impressions, and content formats.
✨ Tone of voice and content themes — the content styles that drive engagement vs those that miss the mark.
✨ Challenges to watch — misinformation, resourcing constraints, and fragmented teams.
✨ Platform priorities — which platforms matter most, and how usage is shifting across the sector.
✨ 2025 Trends — the four enduring content themes government communicators should lean into now.
✨ Practical recommendations — from balancing creativity with strategy to leveraging social listening dashboards.