Law Enforcement Use Cases
Protection & Security Operations Use Case
Background
A law enforcement agency is responsible for protecting parliamentarians, hosted foreign dignitaries, and its own personnel and sites. With the rise of online chatter, credible threats now often surface digitally long before they manifest physically.
Maintaining vigilance in this environment requires a capability that can process massive volumes of data and surface actionable intelligence.
The Challenge
Identifying threats hidden in a vast and ever-expanding online landscape is nearly impossible with manual oversight alone.
Analysts face high workloads, often spending hours searching for signals of risk among the noise. This limits their speed to insight and increases the likelihood of critical threats being overlooked.
The Solution: Listen, Plan, Protect
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Establishment of an environment to detect threats targeting specific individuals such as parliamentarians, foreign dignitaries, or personnel.
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Sentiment tracking leading up to high-profile or politically sensitive events to identify early warning signs of potential risk.
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Monitoring online behaviour of known persons of interest to support evidence collection and, where necessary, prosecution.
Public Trust & Media Use Case
Background
A law enforcement agency is responsible for tackling complex crime both at home and abroad. Maintaining public trust is therefore vital to achieve this mission. This trust underpins operational credibility, international cooperation, and domestic legitimacy.
In a highly digitalised environment, reputation is shaped less by official statements and more by public discourse online.
The Challenge
To preserve trust and organisational integrity, a clear and accurate understanding of how the agency is perceived is required.
Traditional methods of gathering feedback (such as surveys) are limited and slow, and without the ability to capture unsolicited, real-time sentiment, it is difficult to develop messages that resonate and to counter harmful narratives before they escalate.
The Solution: Listen, Learn, Inform
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Establishment of an environment to monitor perceptions at a macro level and across demographics (age, gender, location).
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Identify emerging narratives that could erode trust and use surfaced insights to inform timely, effective responses.
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Equip communications teams with data-driven insights to ensure public messaging reaches the right audiences with relevance and impact.
Intelligence Operations Use Case
Background
Intelligence analysts provide critical insights that inform policing decisions and operational responses.
The challenge is that most early intelligence must be derived from legally accessible methods. This creates an imperative to maximise the use of open-source intelligence in a legally compliant and defensible way.
The Challenge
Without effective tools to capture and analyse open-source data, investigations risk being delayed or incomplete.
Valuable intelligence signals may go unnoticed, reducing the agency’s ability to anticipate threats, prevent escalation, or support evidence collection for later legal proceedings.
The Solution: Listen, Discover, Support
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Create tailored collection dashboards to track specific individuals, groups, or locations as part of pre-warrant intelligence gathering.
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Monitor fringe communities, loosely organised groups, or individuals operating in legally grey areas where non-compliance risks are higher.
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Provide analysts with near real-time intelligence to support operational planning and evidence-based decision-making.
Counter-Terrorism Use Case
Background
Preventing and disrupting terrorist activity requires constant vigilance in both domestic and international contexts. Terrorist groups increasingly rely on digital platforms to recruit, spread propaganda, coordinate operations, and solicit funding. Understanding and disrupting these online activities is essential to protecting national security.
The Challenge
While extremist actors operate in closed environments and the dark web, surface web recruitment, radicalisation, and coordination remain key sources of messaging.
Detecting these activities manually is resource-intensive and reactive. To stay ahead, agencies require advanced monitoring environments that surface risk signals quickly and accurately.
The Solution: Listen, Detect, Disrupt
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Deploy tailored monitoring environments to identify recruitment and coordination efforts online, enabling early intervention.
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Map and monitor extremist propaganda to understand intent, evolution, and group capabilities.
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Identify and disrupt crowdfunding, donation solicitation, and financial networks tied to extremist organisations.
Aviation Security Use Case
Background
The agency provides security and policing services at airports across the country. This involves investigating crimes ranging from minor offences to serious threats targeting aviation infrastructure.
Airports are critical national assets, and disruption—whether from crime, terrorism, or protest—can have far-reaching consequences.
The Challenge
Airport policing teams must identify and respond to threats quickly and effectively within an overwhelming data environment. From vague threats made online to organised protest activity, situational awareness and proactive detection are essential to ensuring operational security.
The Solution: Monitor, Analyse, Respond
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Establish online monitoring environments to detect direct and indirect threats against airports, personnel, and infrastructure.
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Surface common themes in online conversations about airports to identify patterns and potential risks.
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Detect indicators of planned protest or industrial action to inform timely responses and minimise disruption.